Manage Your Account > Recover Accounts

Recover Accounts
If you replace your hard drive or your entire computer, you can reinstall the Agent and recover your Agent account. Doing so lets you continue to back up your files and retrieve files from previous backups. To recover your account, use the Reinstall Agent page.
 
NOTE Each account has a specific account number and computer name. Therefore, you must install the software on a computer that has the same name as the one where you originally installed the software. If the computer does not have the same name, the Agent prompts you to move the account when you attempt your first backup.
Before You Begin
If you use a PC, to recover an account, you must be logged in to Windows as a user with Administrator privileges.
To recover your account
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On the Reinstall Agent page, read the information, and then click Download Software.
While AMWS waits for the Data Center to create the Agent Setup application for your account, it displays the Creating Your Download page. When the file that contains this application is ready to download, AMWS displays the Download Instructions page.
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Click Begin Download, and then save the Agent Setup file to a folder on your computer.
The name of the file depends on the type of computer you use:
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On a Mac computer, double-click AgentSetup.zip to extract the AgentSetup.mpkg setup file, and then double-click that file.
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On a PC, double-click AgentSetup.msi.
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